Privacy Policy
This privacy policy explains how GenXtropin collects, uses, stores, and protects your personal information when you visit our website, shop our products, use our product verification tool, or contact our team. We are committed to protecting your privacy and handling your data transparently in accordance with UK data protection law.
Who We Are
This website is operated by GenXtropin. Our website address is https://genxtropin.co.uk. You can reach us by email at admin@genxtropin.co.uk or through our contact page.
What Information We Collect
We collect information that you provide directly to us when you interact with our website. This includes:
Orders: Name, email, shipping address, billing address, phone number
Accounts: Username, email, password (encrypted)
Contact forms: Name, email, message content
Verification: Security codes entered on our verification page
How We Use Your Information
Process and fulfil your orders placed through our product pages
Send you order confirmations, shipping updates, and Royal Mail tracking numbers
Respond to enquiries submitted through our contact page
Verify product authenticity when you use our verification tool
Investigate and warn customers about counterfeit products
Improve our website and customer experience
Comply with legal obligations
Payment Information
We do not store your full payment details on our servers. Payment processing is handled by secure third-party payment providers. We accept bank transfer, cryptocurrency, and other methods shown at checkout. We may retain a record of the transaction including the amount, date, and payment method used for our accounting records.
Cookies
Our website uses cookies to provide core functionality and improve your browsing experience. Cookies are small text files stored on your device when you visit a website.
Essential Cookies
Required for the website to function. These enable you to log in, add items to your cart, and complete checkout. You cannot opt out of essential cookies as the website will not work without them.
Analytics Cookies
We may use tools such as Google Analytics to understand how visitors use our website. These collect anonymous data including pages visited and time on site. You can opt out through your browser settings.
You can control and delete cookies through your browser settings. Disabling essential cookies may affect the functionality of this website including the ability to place orders.
Data Storage and Security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is retained for a minimum period required by UK tax and accounting regulations.
Third-Party Sharing
We do not sell your personal information to third parties. We may share your data with the following service providers who help us operate our business:
Shipping
Royal Mail for order delivery
Payments
Secure payment processors
Hosting
Website hosting provider
Legal
If required by UK law
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation, you have the following rights:
Access the personal data we hold about you
Correct inaccurate personal data
Delete your data where there is no legitimate reason for us to keep it
Object to or restrict the processing of your data
Request a copy of your data in a portable format
To exercise any of these rights, contact us or email admin@genxtropin.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your data, reach out through our contact page or email us at admin@genxtropin.co.uk.
Looking for product information or want to place an order?
Visit the GenXtropin Homepage