Shipping and Returns
Quick Summary
All orders placed on the GenXtropin UK website are shipped via Royal Mail with a tracking number. Packaging is discreet with no product branding on the outside. Orders are typically dispatched within 1 to 2 business days. If there is an issue with your order, contact us within 14 days of receiving it.
Shipping
We ship all orders within the United Kingdom via Royal Mail. A tracking number is provided by email once your order has been dispatched.
Processing Time
1 to 2 business days
Delivery Carrier
Royal Mail Tracked
Packaging
Discreet, no branding
Delivery Times
Estimated delivery times after dispatch are as follows. These are estimates provided by Royal Mail and are not guaranteed.
Order Tracking
Once your order has been dispatched, you will receive an email containing your Royal Mail tracking number. You can track your parcel directly on the Royal Mail website. If you have not received a tracking number within 3 business days of placing your order, contact us at admin@genxtropin.co.uk.
Damaged or Incorrect Orders
If your order arrives damaged, with broken vials, or with incorrect items, contact us within 14 days of receiving it. Please include:
Your order number
Photos of the damaged or incorrect product
A description of the issue
We will assess the issue and offer a replacement or refund where appropriate.
Returns and Refunds
Due to the nature of the products we sell, we are unable to accept returns on opened, used, or tampered products. This is for health and safety reasons and to maintain the integrity of the product for all customers.
We may accept returns on unopened, sealed products in their original packaging if you contact us within 14 days of receiving your order. The product must be in the same condition as it was received. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Refunds will be processed using the same payment method used for the original purchase. Please allow up to 10 business days for the refund to appear in your account after it has been issued.
Lost Parcels
If your tracking shows that your parcel has not been delivered after a reasonable period, contact us and we will investigate with Royal Mail. If the parcel is confirmed as lost, we will arrange a replacement or refund at our discretion.
Cancellations
If you wish to cancel your order, contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once an order has been dispatched, it cannot be cancelled and the returns policy above will apply.
Contact Us
For any questions about shipping, returns, or refunds, contact us at admin@genxtropin.co.uk or visit our contact page.
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